Japan, Tokyo Train Company Apologizes for 20-second-early departure.
Japanese trains are awesome for a number of reasons, not the least of which is how amazingly punctual they are. But on Tuesday, a train on the Tokyo-area Metropolitan Intercity Railway Company’s Tsukuba Express line failed to stick to its timetable.
The line connects Akihabara in Tokyo with Tsukuba in Ibaraki Prefecture, and on weekday mornings there’s supposed to be a northbound train that leaves Minami Nagareyama Station at 9:44 a.m. However, the train instead left at 9:43:40, 20 seconds earlier than it’s supposed to.
Before the day was done, the Tsukuba Express management issued an official apology, posted to the company’s website.
The statement reads:
On November 14, at approximately 9:44 a.m., a northbound Metropolitan Intercity Railway Company (main office in Tokyo, Chiyoda Ward, President & CEO Koichi Yugi) train left Minami Nagareyama Station roughly 20 seconds earlier than the time indicated on the timetable. We deeply apologize for the severe inconvenience imposed upon our customers.
The company further said that therefore, the fact that “while that’s not a huge difference, it’s still an inconvenience, and a potential embarrassment, for the people affected, and all because Metropolitan Intercity Railway Company didn’t deliver on its promise that the train would leave at 9:44, not 9:43:40.”
“Even if that’s not the sort of mistake that absolutely demands an apology, there’s nothing wrong… about taking a moment to say sorry for any problems that the early departure may have caused,” the company added.